WHAT HAPPENS IF WE HAVE TO POSTPONE
This is a really tricky time for all of us and we will be here no matter what.
First thing’s first, let us know as soon as you know. If you dress is due in or already with us you will need you to make your final payment as per your terms and conditions ( 12 weeks before the original date). We will book a time for you to come and collect her. She will be lovingly wrapped and we will give you full instructions on storing her till your new wedding date.
As you know my studios are not HUGE places and we are simply unable to store dresses for more than a few weeks.
What happens with your fittings.
We will still be here to organise your fittings and you will hear from our lovely Laura to organise these for you around your new date.
Please don’t panic as we have it all planned. Please also understand that 2021 is looking really busy so we are doing all we can to make sure you have times that suit. This may not always be possible so please work with us on this one!
Finally, when your first fitting comes we will make sure its a celebration, you certainly deserve it after a long wait.
whaT'S Changed BECAUSE OF covid 19 ?
We have a carefully considered set of safety protocols that we will use during this tricky time.
Our safety protocols
- The Boutique will be thoroughly deep cleaned prior to your arrival, all touch points will be disinfected. We will have ensured every single dress is aired and fresh.
- We have a one page summary setting out our protocols for you to agree and accept before we get to it.
- We will have full social distancing measures in place during the consultation – don’t worry we will do the reminding, you’ll be busy admiring yourself.
- You will be the only bride in the studio or in our private styling room. The studio will be closed to the public.
- We will be wearing face masks and ask you and your guests to do the same. This is now compulsory, please remember your mask.
- We will provide you with endless hand sanitiser – the cleaner your hands are the sparklier your ring is.
- When its time to admire yourself we will step away and let you slip your mask off and take a good look at your total gorgeousness.
Finally we have a fun new way of connecting to your bridesmaids and the family that cant join you. That way no one misses out on your special moment.
We cant wait to meet you and we promise, you will get our usual award winning service.
love Ellie x
Do you need to book an appointment?
100% , without an appointment we simply cant let you into the boutiques. We need to plan who can come and when, we plan our hygiene and sanitation and our brides have sole use of the studio. Sadly there is no more ad- hoc popping in.
Do you charge for appointments?
As with all luxury Designer Boutiques we charge a consultation fee. We have had to increase this during the pandemic to ensure we we can offer as safe an environment as possible. Saturdays appointments are £35 and weekday appointments are £20. All charges are refundable against your dress purchase. Remember you will have our Boutique 100% to yourself and the undivided attention of me or my stylists.
Who should I bring?
My boutiques are not enormous wedding factories and we have always encouraged small groups, however during the Pandemic we can only allow two guests per bride. We do have some brilliant in store digital access meaning no one will be left out. We have introduced new things that will mean we can totally connect with your tribe – only remotely.
What size are the samples?
What happens if they don’t fit me?
My stylists are fully trained to fit the samples, if they are too big they will be pinned – no bulldog clips here. If they are too small we have ways of leaving the back open but discretely making them look like they fit.
Who decides what I try?
YOU DO ! we like to chat about your wedding style, your feel and then we help you chose. Trusting your instinct is key at this stage. My stylists on hand to guide you all the way using their skills to help you find the perfect shape, colour and style for your frame.
What prices are the dresses?
The collection starts at around £1,950 and goes up to about £3,500. We are totally transparent about money and ask for you to guide us. We don’t want to put you in a dress way over your price range and ruin your day.
Please bear in mind my dresses are hand made to order modern luxury wedding dresses. Most are made in the UK, the provenance and ethics of our purchasing is a big deal to us.
We also have an amazing of ex-samples that range from £500 – £1500 so let us know if you want to see those too.
SIZING & FITTING
How do I know what size I need?
We will chat over the size chart and agree.
What happens if I want to lose weight?
When are the fittings?
If you want to have your fittings with us we will book you in about 10 weeks before your wedding ( don’t worry we chase you and we usually book you in up to 5 months ahead).
You will generally only need two fittings and the cost of these will depend on how much work needs to be carried out to make your dress fit perfectly.
Who does the fitting?
You are not obligated in any way to use our fitting service. If you do use it though we offer a brilliant service in house with highly skilled seamstresses. You will be seen by our fitter and able to bring one guest only. Again the rest of your tribe are invited to join in digitally at home.
What do I need for the fitting?
Please bring your shoes and your bra if you are wearing one. We ask that you bring one guest only during the Pandemic. Its serious work and we like to keep our fitters focused. You will have sole use of our studio during your fitting and we will make sure you can use our digital gizmos to hook in with your tribe at the final fitting.
When do I collect my dress?
We are happy to store your dress free of charge and will agree your collection date before the wedding. This is usually a week or so before the wedding and your dress will be pressed and fully prepared.
We like to help pack your dress in the car to make sure she is all safe and as crease free as possible.