your QUESTIONS

APPOINTMENTS
Do you need to book an appointment?

100% , without an appointment we wont be able to see you, we plan weeks in advance so, please make sure you book first.

Do you charge for appointments?

As with all luxury Designer Boutiques we charge a consultation fee. We have had to increase this during the pandemic to ensure we we can offer as safe an environment as possible. Saturdays appointments are £35 and  weekday appointments are £20. All charges are refundable against your dress purchase. Remember you will have the undivided attention of me or my stylists.

HOW MANY GUESTS CAN i BRING

My boutiques are not enormous wedding factories and to make it fun and comfortable we have always had a maximum number on guests.

During this difficult transition period we have decided to increase our guest numbers to a maximum of 3 guests per bride. 

The pandemic has not gone away.

During your time with us we will wear our masks and we will hand sanitise. We will ask you to do the same, we such a close contact and intimate business we need to make sure we are all safe, healthy and well.

Our business must operate with our brides health and safety at the forefront of all we do. WE NEED TO GET THEM DOWN THE AISLE 😉 and I need to keep my team well and safe.

Don’t forget when we are not selling dresses we are fitting brides weeks from their big day ! We know you’ll understand. 

THE DRESSES

What size are the samples?
Our store samples come in a variety of sizes but are mostly 12, 14 and some 16s.
What happens if they don’t fit me?

My stylists are fully trained to fit the samples, if they are too big they will be pinned – no bulldog clips here. If they are too small we have ways of leaving the back open but discretely making them look like they fit.

Who decides what I try?

YOU DO ! we like to chat about your wedding style, your feel and then we help you chose. Trusting your instinct is key at this stage. My stylists are on hand to guide you all the way using their skills to help you find the perfect shape, colour and style for your frame.

What prices are the dresses?

The collection starts at around £1,750 and goes up to about £3,500. We are totally transparent about money and ask for you to guide us. We don’t want to put you in a dress way over your price range and ruin your day.

Please bear in mind my dresses are hand made to order modern luxury wedding dresses and therefore not mass produced items.

We also have an amazing of ex-samples that range from £500 – £1500 so let us know if you want to see those too.

SIZING & FITTING

How do I know what size I need?

We take a full set of body measurements, this is the bit most girls hate but it is essential for us to be able to advise your correctly, please relax and trust us on this one. We will chat over the size chart and agree what size to order.

What happens if I want to lose weight?
We do offer a re-measure service about 5 months before your wedding date. There is a tiny admin fee of £10 for this service but it does give most girls a peace of mind if they are looking to get fit and drop a dress size.
When are the fittings?

If you want to have your fittings with us we will book you in about 8-10 weeks before your wedding ( don’t worry we chase you and we usually book you in up to 3 months ahead).

You will generally only need two fittings and the cost of these will depend on how much work needs to be carried out to make your dress fit perfectly. You will take your dress home with you at the second fitting when she is utterly perfect.

 

Who does the fitting?

You are not obligated in any way to use our fitting service. If you do use it though, we offer a brilliant service with highly skilled seamstresses. You will be seen by our fitter and able to bring two guests. 

What do I need for the fitting?

Please bring your shoes and your bra if you are wearing one.  This is your chance to discuss all fitting elements of your dress. It is serious work and so, we allow two guest to help you and to help keep our fitters focused. 

When do I collect my dress?

As soon as your dress is fitted and finished we will ask you to take her home for safe keeping. This is usually after your second dress fitting and about 2-  3 weeks ahead of your wedding.  We like to help pack your dress in the car to make sure she is all safe and as crease free as possible.

How should I clean and store my dress after the wedding?

 

We will give you details of a great cleaning company and we sell special Heir loom boxes that we will be happy to package your dress in to. Or you can contact them in advance on the link below.

Terrington Burchett 

Suzanne Neville - Zarina
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