your QUESTIONS

APPOINTMENTS

Do you need to book an appointment?

We ask that you do, two reasons really. One we like to be prepared for you and your girls and two we get so busy that we cannot promise to be available.

Do you charge for appointments?

As with most luxury designer boutiques we charge a small consultation fee of £25. This is only for Saturday and late night appointments and is fully refunded against your dress. Weekday appointments are not chargeable.

Who should I bring?

My boutiques are not enormous wedding factories and we like to keep it personal so we suggest that you bring up to three guests. Most girls bring two.

THE DRESSES

What size are the samples?

Our store samples come in a variety of sizes but are mostly 12, 14 and some 16s.

What happens if they don’t fit me?

My stylists are fully trained to fit the samples, if they are too big they will be pinned – no bulldog clips here. If they are too small we have ways of leaving the back open but discretely making them look like they fit.

Who decides what I try?

You do, we like to chat about your wedding style; your wants and desires and then we let you pick some dresses out. Trusting your instinct is key at this stage. My stylists are then on hand to guide you, using their skills to help you find the perfect shape, colour and style.

What prices are the dresses?

The collection starts at around £1,500 and goes up to about £3,500. We are totally transparent about money and ask for you to guide us. We don’t want to put you in a dress way over your price range and ruin your day.

We also have an amazing of ex-samples that range from £500 – £1500 so let us know if you want to see those too.

SIZING & FITTING

How do I know what size I need?

We take a full set of body measurements, this is the bit most girls hate but it is essential for us to be able to advise your correctly.
We will chat over the size chart and agree.

What happens if I want to lose weight?

We do offer a re-measure service about 5 months before your wedding date. There is a tiny admin fee of £10 for this service but it does give most girls a peace of mind if they are looking to get fit and drop a dress size.

When are the fittings?

If you want to have your fittings with us we will book you in about 10 weeks before your wedding ( don’t worry we chase you and we usually book you in up to 5 months ahead).

You will generally only need two fittings and the cost of these will depend on how much work needs to be carried out to make your dress fit perfectly.

Who does the fitting?

You are not obligated in any way to use our fitting service. If you do use it though we offer a brilliant service in house with highly skilled seamstresses, me and the girls are on hand through out the whole process. We offer late nights to make life a little bit easier.

What do I need for the fitting?

Please bring your shoes and your bra if you are wearing one. We ask that you bring one guest or maximum of two. Its serious work and we like to keep our fitters focused. Its also really distracting if you bring babies, children and puppies. Oh yes we have had puppies.
Please note all unattended children will be given a double espresso and a free kitten!

When do I collect my dress?

We are happy to store your dress free of charge for the final weeks before your wedding. Most girls collect the dress a few days before the wedding once it has been pressed and fully prepared.
We like to help pack your dress in the car to make sure she is all safe and as crease free as possible.

How should I clean and store my dress after the wedding?

We will give you details of a great cleaning company and we sell special Heir loom boxes that we will be happy to package your dress in to.

@elliesanderson

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